Terms of Enrolment

As the parent/guardian enrolling their child into one of our online academy classes, you agree to the following:

Photographs and/or video and/or audio recordings may be made during the course/workshop and may feature the students. All reasonable effort will be made to ensure that students turn off their video if wish not to be recorded as outlined in our Code of Conduct. Recordings made of live online classes may be made available to students who couldn’t make it live in the member’s portal. Snippets of live classes may also be used to promote the Online Academy but will not feature identifiable features of the students (we will block out faces to protect their privacy).

As the parent/guardian, I acknowledge that Shine From Within and associates, including the individual class facilitators, are sharing a range of information, facts, research and opinions with the students that is not intended to be taken as personal medical advice. I hereby release, discharge and/or otherwise indemnify and hold harmless Shine From Within, its affiliated organisations and sponsors, volunteers, their contractors and associated personnel, including the class facilitators from all liability for any loss, damage, cost or expense suffered by the student as a consequence of her participation in an online class, including in the unlikely event of death or personal injury.

Shine From Within reserves the right to cancel or change classes/events in any way at any time. In this instance, we will endeavour to provide you with as much notice as possible. In the event of a class being cancelled by Shine From Within, a transfer will be issued for a future class or a refund issued, whichever you prefer. If circumstances change and the student cannot make the event, the enrolment may be transferred to another person. No refund will be issued.

The online academy classes are intended for students under the age of 18. By enrolling, you agree to do your best to ensure that the intended young person attends the class. You acknowledge that these classes are not for parents, unless specifically highlighted for a particular class. Parents are welcome to watch the recordings but we’d prefer to keep the live classes as parent-free zones so the young people feel more comfortable having open and honest conversations (if they choose to participate – they’re welcome just to attend!).

DOWNLOAD OUR CODE OF CONDUCT HERE. This is subject to be updated regularly to support our facilitators with what they need and what they see coming up in the classes.

Privacy Policy

What information do we collect?

We collect information from you when you place an order in our online store, subscribe to our newsletter, respond to a survey, fill in a contact form or fill in a booking form for one of our courses, workshops or one-on-one sessions.

When booking or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

When bookings are received for children under the age of 18, the information must be provided by the legal guardian.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions
(Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
To administer a contest, promotion, survey or other site feature
To send periodic emails to our newsletter list
To respond to your contact request
To personalise your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email blast.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, sending out online store orders or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use a secure server across all of our sites and membership portals, which is checked for malware weekly. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. We use a state-of-the-art Customer Relationship Management system called Ontraport, which securely keeps all of our customer information, including financial information. We are unable to see complete credit card numbers or other financial details that might be kept on file for payment plans. We use two secure payment gateways – Stripe and PayPal.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age, with all bookings for our programs to be completed and paid for by the legal guardian.

Your Consent

By using our site, you consent to this privacy policy.

Changes to our Privacy Policy and this page

This policy may change at any time.

This policy was last reviewed and modified on September 20, 2020

Contacting Us

If there are any questions regarding this privacy policy or our terms of enrolment, you may contact us on info@shinefromwithin.com.au.